This Privacy Policy explains how we collect, use and protect information when you visit the OUTTCLUB website, request a booking, purchase a ticket or receive event communications.
1. Information we collect
- Name and email address.
- WhatsApp or mobile number when you provide it for booking or ticket delivery.
- Event, ticket, group-size and booking details.
- Payment and order references received from our payment provider. We do not ask for or store your card PIN, UPI PIN, CVV or full payment credentials.
- Technical information such as device, browser, approximate location and site usage where enabled by the hosting or analytics tools.
2. How we use information
We use information to process and verify bookings, issue tickets, provide customer support, communicate event changes, send a ticket to WhatsApp when you have requested and consented to that service, prevent fraud and improve the website.
3. Service providers
We may share the minimum information needed with service providers that help operate the experience, including hosting, payment processing, ticket delivery, messaging and analytics providers. These providers may process information according to their own privacy terms.
4. WhatsApp communications
If you provide a WhatsApp number and opt in, we may use the WhatsApp Business Platform to send booking confirmations, ticket links or event-related updates. You can opt out of non-essential messages using the instructions in the message or by contacting support.
5. Retention and security
We retain information for as long as needed to provide the requested service, meet accounting or legal obligations, resolve disputes and enforce our agreements. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
6. Your choices
You may ask us to access, correct or delete personal information, subject to records we must retain by law or for legitimate business purposes. You may also withdraw consent for optional WhatsApp or marketing communications.
7. Children
The website is not intended for children to make purchases without a parent or guardian. If you believe a child has provided personal information, contact the support channel shown in your booking confirmation.
8. Changes and contact
We may update this policy when our services or legal obligations change. The latest version will be posted on this page. For privacy questions, use the support channel shown in your booking confirmation or at checkout.
