This Refund Policy applies to tickets purchased for OUTTCLUB events operated by NOIDAGRAM STUDIOS. Event-specific terms displayed at checkout or in your confirmation will take precedence where they differ.
1. If we cancel or materially reschedule
If an event is cancelled or materially rescheduled by us, we will communicate the available options to affected ticket holders. Depending on the circumstances, this may include transferring the ticket to the revised date or receiving a refund of the ticket amount paid.
2. Customer cancellations
Unless the event listing or checkout expressly says otherwise, customer cancellations and no-shows are not refundable once payment has been successfully processed. If a limited cancellation window is offered for a particular event, it will be shown at checkout.
3. Duplicate or failed payments
If your bank or payment provider shows a debit but Cashfree reports a failed or incomplete payment, please do not purchase repeatedly. We will first verify the payment status. Any confirmed duplicate payment will be reviewed and refunded to the original payment method.
4. How refunds are issued
Approved refunds are initiated to the original payment method or through the payment provider used for the transaction. Processing time after initiation depends on the bank, card issuer, UPI app or payment provider.
5. Requesting help
Include your booking reference, name, registered email and payment details when contacting support. Use the support channel shown in your booking confirmation or at checkout. Do not send full card numbers, UPI PINs, passwords or one-time passwords.
